Project overview
Medical registration drowns in repetitive calls - confirmations, cancellations, questions about dates. We built a voicebot that takes those calls, runs on data from the medical system and frees the line for patients.
The challenge
A voicebot in a medical facility had to balance call relief with patient data safety.
Clogged registration
Repetitive calls (confirmations, cancellations, dates) block the line for patients.
Medical system integration
Data must come from the existing system, with no second schedule to maintain.
Patient verification
The bot reveals the nearest appointment only after safely identifying the caller.
Natural Polish conversation
Low latency and fluency so the patient does not feel they are talking to a machine.
Our solution
The rollout runs from a conversation map to a safe integration with the facility system.
Conversation scope
We mapped the repetitive scenarios: confirming and cancelling a visit, nearest date, doctor hours.
Telephony wiring
A number plus forwarding of missed calls to the bot, which knows the caller number.
System integration
The bot reads and writes in the medical system as the source of truth, with no separate schedule.
Personalization and safety
Patient identification before sharing data, a natural Polish voice and a call summary at the end.
Describe what you want to improve - quote in 24h
Tell us what you need - an app, website or store, an integration or an AI agent. You get a concrete quote for what you want: what we will do, how much it costs and when we can start.
Project duration
phased rollout
Scope of work
AI Voicebot / Telephony
Technologies
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