Project overview
Ophthalmology clinic specializing in vision correction needed solution that would answer patient questions 24/7, present available treatment methods and encourage visit booking. It was crucial for chatbot to always have current knowledge about prices, procedures and treatments.
The challenge
Clinic received hundreds of repetitive questions about procedure prices, vision correction methods and qualification process. Email and phone support was time-consuming and did not work after hours.
No 24/7 support
Patients asked questions after clinic hours, and lack of response resulted in loss of potential clients.
Repetitive questions
80% of inquiries concerned same topics: prices, correction methods, qualification process, clinic locations.
Low conversion to visits
Many patients did not book visit despite interest in procedure - they lacked proactive support.
Knowledge updates
Clinic prices and offer changed every few months - chatbot had to always have current knowledge.
Our solution
We built RAG chatbot that automatically indexes content from clinic website, answers patient questions and proactively encourages visit booking.
RAG with automatic updates
We implemented RAG system that scans clinic website every 24h, indexes new content and updates knowledge base. Chatbot always has access to current prices and procedures.
Widget with suggested questions
We created chat widget with suggested questions (prices, methods, qualification) that guide conversation and help patients quickly find answers.
Lead generation flow
Chatbot proactively offers consultation appointment when patient shows interest. Collects contact data and passes lead to clinic CRM.
Integration & deployment
We integrated widget with clinic website, added conversion tracking and dashboard with most frequent questions analysis.
Describe what you want to improve - quote in 24h
Tell us what you need - automation, integration, AI agent or an app. You get a concrete quote for exactly what you want: what we'll do, what it costs and when it goes live.
Project process
Discovery & Setup
Clinic website analysis, key content identification for indexing, RAG pipeline setup.
1Development
RAG chatbot building, knowledge auto-refresh implementation, widget design, lead generation flow.
2Integration & Testing
Website integration, conversation tests, prompt optimization, CRM integration setup.
3Project duration
10 days
Scope of work
AI Development & Chatbot
Technologies
Project gallery
Planning a similar project?
Book a free consultation to discuss your project.
Book a free consultation